Refund & Return Policy
RETURN POLICIES
CollectyBullz is happy to honor qualified return & exchanges requests initiated within 7 days of receipt of shipment. This means you have 7 days upon receipt of shipment to inspect the item/items to determine if a return or exchange is necessary.
*Please read entire refund policy before initiating a return or exchange request.
To be eligible for a return, your item must be in the same condition (unopened/unused/unworn/unwashed) that you received it, to include all applicable tags, and in its original packaging. Receipt or proof of purchase is required for all returns & exchanges. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
If the return was due to any error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. A refund will be issued upon our receipt of the return item. At our discretion, a refund may be issued without requiring a return.
To start a return request, please utilize the Contact Us form. All return request must include invoice/order number in order to be considered for approval. Items sent back to us without first requesting a return will not be accepted and no refund will be issued.
You can always contact us for any return question at info@collectybullz.com.
CANCELLATIONS
Orders may be canceled as long as they have not been processed - usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact us by email (info@collectybullz.com) or by phone (1-720-215-8674) to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and received contact from you, we will cancel your order and notify you of successful cancelation. Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.
RISK OF LOSS
All items purchased from CollectyBullz are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
DAMAGES / ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged during shipment or if you receive the wrong item, so that we can evaluate the issue and make it right. If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email info@collectybullz.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.
EXCEPTIONS / NON-RETURNABLE & EXCHANGABLE ITEMS
To ensure product integrity certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for items that are digital content or contain digital content, sealed cases of random assortments, blind bags, mystery packs etc..
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUSED / UNDELIVERABLE PACKAGES
Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. *Exchange items will not ship to customers until the item to be returned has been received by CollectyBullz.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. During the busy holiday seasons, please allow up to two weeks for a refund to be issued. Please do not forget to include your order number with any return!